Posted by Tom Lawrence on Jul 25, 2014
Developments over the last few days have raised questions over the future of social networks and their relationship with on-site advertising and purchases. It really seemed only a matter of time before Facebook or Twitter integrated an online payment system that let users buy stuff without leaving the site. Which makes it no great surprise that news has surfaced of Facebook testing a “Buy Button” that lets you complete an entire purchase flow within Facebook and Twitter acquiring CardSpring to enable developers to write applications for in-tweet payments and partnering up with Amazon so that you can #amazonbasket the stuff you want.
Is ecommerce integrated social media the future?
Whilst I am partial to a bit of online browsing and even the odd linked advert, I can’t see a future in which I want my newsfeeds jammed full of adverts and links for purchases (any more than they already are), particularly when I would rather be seeing videos of my mate’s cat doing unadvised things or scrolling through graduation photos.…
Posted by Chris King on Jul 17, 2014
Over the years we’ve helped many clients (predominantly electronics ones but not exclusively) to build brand awareness in China through traditional media relations, but like most of the Western world Chinese social media has proved something of a challenge to incorporate meaningfully into campaigns.
As pretty much everybody knows, the first challenge is that all the main Western social media sites like Facebook, Twitter, etc., and the likes of Google and YouTube are completely irrelevant in China, where it’s all about Sina Weibo, Tencent Weibo and search engines like Baidu.
But perhaps more important is the second challenge, namely getting reliable analytics with none of the traditional tools, like Hootsuite, Tweetdeck etc., able to track Chinese social media reliably, or at all.
Whilst many of the Chinese social media sites themselves do provide analytics options for their premium customers these tools are in Chinese and not Western-friendly. Sina Weibo did briefly moot BuzzEquity – its free tool for Chinese media analytics in English – but this quickly disappeared.…
Posted by Alex Warren on Jun 04, 2014
For the majority of businesses, customer feedback represents a company’s biggest asset. Pick up any marketing or business textbook and I guarantee that within five minutes you will have read that the customer is always right, that a two-way dialogue is a healthy dialogue, and that businesses should be doing more to listen to their customers’ opinions. It’s market research 101.
The only problem with these statements is that they don’t seem to account for all those occasions when the customer wasn’t right. They don’t explain the fact that, despite ever-increasing market research budgets, up to 80% of all new product launches still fail within the first 12 months. Perhaps then, customers can’t actually tell us what they want, because they don’t know themselves.
As much as we all like to tell ourselves that we’re rational consumers who undertake sensible and carefully considered decision making, the truth is that at our very core, most of us are inherently irrational beings – especially when it comes to opening up our wallets.…
Posted by Alex Warren on May 08, 2014
As a PR agency, we earn a living from advising our clients on their communications strategies and how to make their content more engaging. But there are a great many cases where we take concepts and models that already exist in other areas such as sales or marketing and apply them to PR.
Earlier this month, our client infoMENTUM undertook a piece of research examining the latest generation of tech savvy consumers – Generation C.
“Gen C is not an age group, it’s a lifestyle. While social networks are the fabric of online relationships, it is how technology affects everyday activity. What’s most important for you to understand is that Gen C is different.
They put the “me” in social media. They’re always on. They rely on the shared experiences of strangers to guide their actions. And, they know that other Gen C’ers rely upon their shared experiences to find resolution.”
Brian Solis, digital analyst
Due to their constant connectivity; Generation C increasingly represents an extremely valuable target market for marketing and social media campaigns.…
Posted by Joe McNamara on Mar 31, 2014
The #nomakeupselfie has undeniably been a success for a great cause, helping to raise over £8 million for Cancer Research in one week. Considering that this ‘campaign’ was actually a fad that started with no charity links, what does it teach us about ‘virality’ on social media?
1. People are a bit vain
The fact the selfie exists at all shows that people want to splash their own faces around the Internet as much as possible. The no makeup selfie is barely any different. What this shows us from a brand perspective is that a successful online campaign will often encourage people to self-broadcast rather than just promote your brand/campaign outright. So it’s helpful to give them something to broadcast! This can be anything from photos to information about themselves.
2. People like to do something good
Social media is largely about broadcasting a positive image of yourself. People love to share instances of them having fun, doing something different or doing something good (i.e.…